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At ZYNO HRMS, our Helpdesk module is intended to automate employee support, with a view to a speedy resolution of HR-related queries and promoting transparency with efficiency.
With smart automation and actionable intelligence, ZYNO HRMS Helpdesk raises employee satisfaction and enables the HR department to deliver consistent, high-quality service.
Automates employee ticketing and tracking to resolve issues instantly.
Consolidates all the HR-related questions into one portal to facilitate easy management.
Appreciates the time of HR departments by releasing them from mundane tasks and using knowledge bases for self-service.
Gives clear insight into ticket status and response time with ease.
Tracks recurring issues, response times, and resolution rates.
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ZYNO HRMS Help Desk consolidates all employee inquiries, automates ticket handling, and provides timely closure, enabling HR teams to provide quicker, smarter, and better-organized support.
Centralized Ticket Management
Multi-Channel Support
Knowledge Base Integration
SLA & Escalation Management
Analytics & Reporting
Manage and monitor all employee HR inquiries from one, well-organized dashboard.
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The ZYNO HRMS Help Desk effortlessly integrates with core HR modules like payroll, leave management, attendance, and employee records.
ZYNO HRMS Help Desk is differentiated by its smart automation, easy-to-use interface, and unified integration in all HR processes. Created to minimize manual intervention and maximize employee experience, our solution enables HR teams to close requests sooner, better manage workloads, and provide consistent, high-quality support at scale.
ZYNO HRMS handles everything from hiring to retirement, including payroll, leave, and attendance.
Every business is unique — we tailor our platform to fit your workflows and approval processes.
We keep your employee data under the utmost security practices and industry compliance measures.
ZYNO HRMS is simple to integrate with your existing tools like ERP, CRM, biometric devices, and email servers.
These could be entered by employees concerning payrolls, leaves, reimbursement, policies, orientation, benefits, etc.
Yes, employees are provided with the latest status and are able to see their ticket status from the portal or mobile application.
Anonymous submissions can be enabled depending on the configuration of your organization for sensitive issues.
SLA-based workflows guarantee that every query is answered within a specified timeframe. Overdue tickets automatically trigger escalations.
Certainly! Our HR Helpdesk can be extremely personalized and even be integrated with in-house apps or third-party applications.
Yes, HR Helpdesk is desktop as well as mobile-enabled for assistance on the move.
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